CONTACT & SUPPORT
Let's get you back
to learning.
A little help can make all the difference. Find an answer below, or reach out directly.
A conversation starts here.
Questions, a hiccup, or an idea to share? Write to us.
gilbert@studyevolve.comTell us what you are trying to do and where you got stuck.
Opens your email app with a ready-to-use subject.
QUICK ANSWERS
You might find
your answer here.
Where can I find my uploaded material?
Open My library to see your saved materials and their processing status. Open a material to continue studying. If processing has failed, follow the retry option shown on that material.
What happens when I reach a Free plan limit?
You can keep studying your saved materials and practicing existing flashcards and quizzes. Monthly allowances reset at the start of each calendar month (UTC). Plan & usage shows your remaining allowance and reset date, or you can compare Pro plans for higher limits.
I paid for Pro, but my account still shows Free.
Make sure you are signed in to the account you used at checkout. Open Plan & usage and use the payment confirmation or billing refresh option if one is shown. If the plan still has not updated, email us with your account email and receipt or checkout reference so we can help.
How do I manage or cancel my subscription?
Go to Plan & usage and choose Manage billing to open the billing portal. You can review your subscription and manage cancellation there. Your access end date is shown in your account after cancellation.
Made in Jakarta, for curious minds everywhere.